Refund Policy

Last updated: October 15, 2026

We want you to buy with confidence. This policy applies to fixed-price services sold through our checkout pages, including The First Flow.

Full refund before writing starts

If you ask for a refund before we start writing, you get a full refund. No questions and no forms. Reply to any of our emails or write [email protected] and tell us you would like to cancel.

How we decide when writing has started

Writing starts when we open your completed brief and begin drafting. We will tell you by email when that happens. Until you hear from us, you can still cancel for a full refund.

After writing starts

Once we have started writing, the work is underway and we do not offer refunds. Your purchase includes one round of revisions, so if the draft misses the brief, tell us and we will fix it.

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take several business days to show the credit.

Ongoing retainers

Monthly retainers are covered by the agreement you sign with us, not by this policy.

Questions

Write [email protected]. A real person answers. See also our Service Terms and Privacy Policy.