Service Terms

Last updated: October 15, 2026

These terms apply when you buy a fixed-price service from Signify Studio, such as The First Flow. By paying at checkout, you agree to them. Our Privacy Policy and Refund Policy also apply.

1. What you get

The First Flow is one email flow written for your brand: welcome, abandoned cart, or post-purchase. It includes A/B subject lines for every email and one round of revisions.

2. What is not included

We do not build the flow inside your email marketing system, send campaigns, audit deliverability, or provide strategy beyond the flow you bought. We can quote that work separately.

3. Timeline

After you pay, you receive a confirmation email and a short brief form. We deliver your draft within 5 to 7 business days of receiving your completed brief. Delays in sending the brief move the date by the same amount.

4. What we need from you

Complete the brief, tell us which flow you want, and share your brand and product basics. Send all your revision requests in one reply so we can make them in one pass.

5. Revisions

One round of revisions is included. Further rounds are quoted before we start them.

6. Payment

The price is shown at checkout and is paid once. Payments are handled by our payment processor. We never see or store your card number.

7. Refunds

See our Refund Policy. In short: ask before we start writing and you get a full refund.

8. Ownership

Once you have paid in full, you own the copy we deliver to you. We may keep a record of our work for our own files. We may describe the engagement in general terms, without naming you, unless you ask us not to.

9. No guarantee of results

We write to professional standards, but we cannot promise any level of opens, clicks, or revenue. Results depend on your list, offers, deliverability, and timing.

10. Health and regulated brands

We write marketing copy only. You are responsible for checking that your claims meet the rules for your industry and for approving final copy before it is sent. Do not send us patient or health records. Marketing data only.

11. Confidentiality

We treat your brand information as confidential. See Data Handling and Confidentiality.

12. Limit of liability

To the extent the law allows, our total liability for any claim about a fixed-price service is limited to the amount you paid for that service. We are not liable for indirect or lost-profit damages.

13. Governing law

These terms are governed by the laws of the State of Florida.

14. Changes

We may update these terms. The version in place when you buy applies to your purchase.

15. Contact

Write [email protected].